Microsoft takes a stand against “offensive language” on Xbox ServicesAmended Services Agreement will use suspensions and bans to fight toxic behaviourMatthew HandrahanEditor-in-ChiefTuesday 27th March 2018Share this article Recommend Tweet ShareCompanies in this articleMicrosoftMicrosoft is cracking down on the use of “offensive language” and the sharing of “inappropriate content or material” among users of its Xbox services.As spotted by Tom’s Hardware, an update to the Microsoft Services Agreement will take effect on May 1 this year, and one key area of change relates to user behaviour on Xbox Services. In its summary of the key changes, Microsoft stated:”In the Code of Conduct section, we’ve clarified that use of offensive language and fraudulent activity is prohibited. We’ve also clarified that violation of the Code of Conduct through Xbox Services may result in suspensions or bans from participation in Xbox Services, including forfeiture of content licenses, Xbox Gold Membership time, and Microsoft account balances associated with the account.”Exactly what constitutes “offensive language” isn’t entirely clear. The Microsoft Services Code of Conduct also advises, “Don’t publicly display or use the Services to share any inappropriate content or other material (involving, for example, nudity, bestiality, pornography, offensive language, graphic violence or criminal activity).”Related JobsSenior Game Designer – UE4 – AAA United Kingdom Amiqus GamesProgrammer – REMOTE – work with industry veterans! North West Amiqus GamesJunior Video Editor – GLOBAL publisher United Kingdom Amiqus GamesDiscover more jobs in games In his keynote address at the DICE Summit this year, Xbox boss Phil Spencer addressed the issue of toxic behaviour on Xbox Live and Microsoft’s commitment to stamping it out.”99 per cent of the time my job is great – until it isn’t, and that’s usually when I hear about an experience on our platform that’s just disturbing,” he said, referring to players who elect to hide their race or gender to avoid verbal abuse and unfair treatment in-game. “This is a failure. The sad truth is that the people who are harassed online today start to avoid gaming, and then they start warning others to avoid gaming… Honestly, toxic behaviour doesn’t just hurt the individual; it hurts the entire industry.”Celebrating employer excellence in the video games industry8th July 2021Submit your company Sign up for The Daily Update and get the best of GamesIndustry.biz in your inbox. Enter your email addressMore storiesApple questions credibility of Xbox testimonyiPhone maker asserts that Microsoft did not produce evidence to back Lori Wright’s claims of unprofitable consolesBy James Batchelor 2 days agoEpic pushed for subscription-free multiplayer on Xbox ahead of Apple battleCEO Tim Sweeney told Xbox boss Phil Spencer that “certain plans for August” would create an “extraordinary opportunity”By James Batchelor 7 days agoLatest comments Sign in to contributeEmail addressPasswordSign in Need an account? Register now.